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Sunrise over the golf course at Steele Hill

New Hampshire Resort Blog

Measuring Guest Satisfaction One Crayon at a Time

In the hospitality industry sometimes it’s the little things that let you know your hard work is worth every ounce of sweat. In the midst of cleaning rooms, prepping meals and checking in guests, it is easy to lose sight of the big picture. Our company goal is to provide people with a precious moment of time to enjoy with their family. We measure our success by the number of photo albums that include pictures at Steele Hill.

As a family resort, the kids are often the best judge of a good vacation. If we can send them down the road with a positive memory of their experience in New Hampshire, then we have done our jobs. That being said, we felt it appropriate to share some glowing reviews from our most important demographic of guests. These pictures were dropped off at the front desk. I hope you enjoy the artwork. We certainly did…